Wholesale Terms & Conditions

Ordering Minimums

We look for a minimum order of $250. Please note that we currently focus on Wholesale within Canada, there are limited products available for Wholesale outside of Canada. Please contact us to discuss the necessary requirements & regulations at your location.

We strive to keep sufficient inventory in stock at all times. However due to increased demand we may not have everything available at the time of your order. As each situation is unique we will discuss this with you at the time we are processing your order. Back-orders are not automatically recorded & filled. We will not be responsible for any damages or loss, including lost profits or opportunity, resulting from back-orders or orders rejected or cancelled due to the unavailability of product at the time of billing.If you require special assistance or have specific needs to help facilitate your ordering please advise us.

Freight

Freight is not included in the product cost. Shipping costs are determined using UPS standard rates. However we will reimburse you the entire cost of shipping by supplying you free products of your choice valued at the MSR prices. When they are sold you receive your entire shipping back – our way of supplying you free shipping on every order! When we receive your order & calculate your shipping charge we will contact you to ask which free products you would like included in your order to cover the shipping charge. We do not charge any additional handling fees. We will confirm your final order with you before processing your payment and shipping, there are no surprises!

You will receive confirmation when your order has shipped along with your tracking number. Please inspect your shipment carefully when it arrives. All shipping damage must be reported within 24 hours of delivery.

Due to high UPS surcharges for certain rural areas, we also use Canada Post. In all cases this is discussed with you before your order is processed.

Unfortunately SL&M Naturals takes no responsibility for shipping that is arranged by our customers. This includes:

  • Customers using their own shipping account
  • Customers using their own courier
  • Customers arranging for a third party to facilitate shipping.

If you decide to handle your own shipping arrangements, we require that a waiver be signed. This ensures that we aren’t held accountable for any shipping issue outside our control: similarly, in the event that we receive a shipping related invoice under these conditions, it will authorise us to process the customer’s credit card.

Returns

Please refer to our Policy on Customer Satisfaction & Product Returns.

Pricing

Pricing is per item and there are no minimum required units of any item, you are free to create your order from all the available items to suit your individual retail needs. All prices are in Canadian Funds. The applicable GST/HST will be added to your order. PST is charged on all Manitoba orders unless we receive a copy of your RST-Exempt certificate.

Payments

All orders need to be prepaid before processing. We accept Visa, MasterCard, PayPal, Wire Transfers, Direct Banking Deposits, E-mail Transfers or Certified Cheque. We do not accept COD orders. Please do not send payment until your order is confirmed with us.

Right of Refusal

SL&M Naturals reserves the right to refuse service or credit.